Family Feedback

  • Thank you Ivy House for your wonderful support! I've just got my lovely hubby home from respite, (much needed by me because I was exhausted) a difficult time but without your help, advice and active support it would have been impossible. Where would we be without you, you all go far beyond the call of duty!
    Pam Brooks
    wife of Bill Brooks
  • Even though my mother in law was only here for a short time, we could see that she enjoyed herself on every visit! The staff were always very friendly and offered help and advice. We just wished we'd found this day centre earlier. Which might have prevented her going into a care home. Thanks again, Tracy.
    Tracy Belcher
    Daughter in law to Edna Belcher
  • Whatever I do (as a carer) on a Monday and Wednesday I do in the knowledge that he is being cared for professionally with love and dedication and most importantly to Chris he’s with friends, and so I can relax.
    Anon
  • I have great peace of mind on the two days a week that my mother attends the Ivy House, knowing that she is involved with other people on a range of activities, that she will eat and drink well and be looked after by people who care about her well being
    Anon
  • Before my mother started going to The Ivy House a year ago, she had virtually no social contact with anyone outside the immediate family. The main reason for arranging her to attend, initially once a week was to try and provide some social interaction and stimulation and to widen her activities and interest. The Ivy House has certainly done this.
    Anon

You have helped me understand my mothers condition; in suggesting ways that I and my family can help my mother.

Anon -

“There is a sense of fun and enjoyment as soon as you walk into the house”

Anon -

“There are different activities going on and encouragement to the clients to be involved”

Anon -

The meals and treats are first class. Friends have commented that they feel Ivor has improved since being with you.

Anon -

“The Ivy House is comfortable, friendly and welcoming, like a family home with plenty of natural light.”

Anon -

My Dad has dementia and it is difficult to get a lot of feedback directly. But my observations show that he enjoys his time there, like a home from home.

Anon -

It is a very difficult road to travel – to leave the care of a loved one to others but you have given me the strength to go down that road knowing John is well cared for.

Anon -

I think the care that The Ivy House provides stands out because each client is treated as an important individual, rather than just ‘an old person with dementia’

Anon -

Chris is a different person since he’s been attending Ivy House. I can see the old Chris.

Anon -
  • My Father came to Ivy House for 3 months before he passed away in November. From the minute he was picked-up by Fred to the time he was returned home, we knew he had been well looked after and cared for. The staff at Ivy House are simply awesome and they understand the full range of challenges that dementia can pose. Also, Jane (the owner) holds monthly lunch sessions and support group sessions for family/carers. These are really helpful as they offer the opportunity to discuss with other carers the reality of living with a dementia sufferer and the realisation that we were not alone. My only regret is that we didn't know about Ivy House sooner Well done to all concerned. Best... Matt
    Matthew Stevens
    Son of John Stevens
  • "My husband Sid has loved Ivy House since the day he started there. The staff are so welcoming, warm, and caring that he feels very secure and happy"
    Lynda
    wife of Sid
  • Alan has been attending 2 sessions a week at The Ivy House since last April, when he was diagnosed as a dementia patient. There is always a warm welcome from the ‘girls’ when he arrives and he often comes home singing the popular songs that are a part of their afternoon programme. The break from caring has been of great benefit to me.
    Joy
    wife to Alan
  • Mum loves coming to The Ivy Club. She appreciates the care she receives, enjoys the friendly company and the fun she has there. It has made such a difference to her wellbeing and confidence and gives us peace of mind knowing that she’s having such a caring and stimulating time. Thank you so much, Mum says “They are so lovely at the Ivy”.
    Sue and John
    daughter and son in law of Joyce
  • Our mum was diagnosed with Dementia about 5 years ago, but the signs were clearly there for a few years before. It took several years and a lot of stress for mum and the family to get the diagnosis. Whilst I cannot fault individuals, the care available to mum was not adequate. Mum was living at home with support from the family and carers, but she started to refuse everyone's help and her medication. We did not know what to do and feared we would have to put her in a home but knew that would just cause her to deteriorate more quickly.Luckily, Jane Lowe and Ivy House were recommended to us. Mum went for a trial period and we saw a change in her within a week. For the first time in a long time, she was happy.Mums been going to Ivy House for several years now and thinks of Ivy House as hers. Jane and the team of specifically trained staff, treat their clients as friends, and they are viewed as such in return and not seen as carers. This allows Ivy House to be a happy place and a sanctuary in a confusing world. The clients feel safe, happy and respected.Ivy House learn about each individual person, about their life before, what they did and what they enjoyed and use this to create activities that will stimulate them and give them a life that they can enjoy again.Shows are put on by the staff and clients for friends and family on a regular basis. Watching mum in these shows is amazing. She comes back to life in a way we've not seen in years.Jane, Michelle, Dinah and the rest of the team try everything they can to help, including visiting mum at home as friends and helping her with any problems and worries she may have.The care and support they have given mum and the family is second to none, but most of all they make mum feel happy and safe, and we can't ask for anymore than that.I would (and have) recommend Ivy House to anyone who needs help, they really do make a difference and I have no idea what we would do without them. 
    John and Malcolm Bettles
    son to Sylvia
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